Frequently Asked Questions
Ordering
At this time, Amy Adams Aesthetics ships exclusively within the United States. We hope to expand our shipping options in the future.
Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Yes! Local pickup is available for most items, excluding Alastin Skincare.
If you wish to pick up your order in the office, simply send a text or email to our office and confirm order details BEFORE placing your online order. We will be happy to guide you in the best way to receive your skincare products quickly and most efficiently.
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking information to monitor your package until it arrives.
If you have questions about your shipment, don't hesitate to contact us.
Products
Absolutely.
Every product offered by Amy Adams Aesthetics is authentic and sourced directly from the manufacturer or an authorized distributor. We only carry professional skincare brands that we trust, use, and confidently recommend to our clients.
Professional skincare is formulated with higher-quality ingredients, advanced technologies, and clinically proven formulations that often aren't available through mass-market retailers.
These products are designed to work as part of a personalized skincare routine and are backed by professional education and guidance to help you achieve your skin goals safely and effectively.
Choosing the right skincare doesn't have to be overwhelming.
Whether you're managing acne, pigmentation, sensitivity, aging concerns, or simply looking to maintain healthy skin, we're happy to help guide you toward products that fit your skin type and goals.
If you're unsure where to start, we encourage you to schedule a consultation or contact us before placing your order.
In many cases, yes.
Professional skincare brands are often designed to complement one another when used correctly. However, certain active ingredients may not be appropriate to combine without guidance.
If you're currently using products from another brand, we're happy to help you determine what works well together and what may need to be adjusted.
Welcome—we're glad you're here.
Professional skincare doesn't have to be complicated. Our philosophy is to build simple, effective routines that fit your lifestyle and support long-term skin health.
Whether you're investing in your first professional cleanser or building a complete regimen, we'll help you choose products with confidence.
Returns
Professional skincare products cannot be restocked or resold once they leave our studio. This policy helps ensure every client receives products that have been properly stored, handled, and maintained according to manufacturer standards.
We believe the best skincare experience begins with expert guidance, which is why we're always happy to answer questions and provide personalized recommendations before you purchase.
If your order arrives damaged or you receive the incorrect item, please contact us within five business days of delivery at info@amyadamsaesthetics.com.
Please include your order number and photos of the product and packaging so we can quickly resolve the issue.
Because professional skincare products are non-returnable, we encourage clients to contact us before purchasing if they have any questions.
If you accidentally ordered the wrong item, please contact us as soon as possible. If your order has not yet shipped, we'll do our best to make changes whenever possible.
Every person's skin is unique, and it can take time for your skin to adjust to new products or active ingredients.
If you experience unexpected irritation or have concerns about how your skin is responding, please stop using the product and contact us. We'll review your routine with you and help determine whether your skin needs an adjustment, a different application schedule, or an alternative product.
Your skin's health is our priority, and we're here to support you throughout your skincare journey.
Treatments
For the best treatment experience, arrive with clean skin whenever possible and be prepared to discuss your skincare routine, health history, medications, allergies, and any recent treatments.
If you're using prescription retinoids, have recently had cosmetic treatments, or are pregnant or breastfeeding, please let us know prior to your appointment so we can customize your treatment accordingly.
Every facial is customized, so post-treatment experiences can vary depending on the services performed.
You may experience mild redness immediately following treatment, which typically subsides within a few hours. More advanced treatments may involve temporary dryness, flaking, or sensitivity as your skin renews itself.
We'll provide personalized aftercare instructions before you leave so you know exactly how to care for your skin and maximize your results.
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
Appointments canceled with less than 24 hours' notice will incur a cancellation fee equal to 50% of the scheduled service.
This policy allows us to respect the time reserved specifically for you while providing other clients the opportunity to book available appointments.
By scheduling an appointment, you acknowledge and agree to our cancellation policy. If you have extenuating circumstances, please contact us as soon as possible—we're always happy to discuss your situation.
Still have questions?
We're here to help. If you can't find the answer you're looking for, we'd love to hear from you. Whether you need help choosing products, preparing for your appointment, or creating a personalized skincare routine, we're just an email or phone call away.
Email: info@amyadamsaesthetics.com
Phone: (619) 432-5789